The success of a bus service depends fundamentally on the quality of the environment in which it operates.

In the liberalised UK Bus market, this requires close collaboration between bus operators, who plan, market and deliver the actual services, and local authorities who determine the environment in which they operate.

The Bus Services Act 2017 is designed to optimise those relationships. worked with economic consultancy, Oxera, on advising and supporting local authorities on using their powers under the Act to enhance bus services in their area.

The article below sets out our approach to that challenge.

Cities in Crisis - Bus Services Act 2017 (pdf)